We try to send out orders within 24-48 business hours of receipt. Items that weigh less than a pound are sent via USPS with tracking. Items over a pound are sent via UPS. If you would like to arrange for expedited shipping, please contact us.

• Customized Tiles- 7-10 business days
• Customized Cases and Mats- 12-14 business days
• Customized Sets- 3 weeks

• We can not take returns of any customized items
• If you are returning a set of tiles, please be sure to place in a ziploc bag (if set is open), so no tiles are lost
• Returns can be sent to the address on our website. Once we receive the return and the item is in good shape, we will issue you a credit/refund less a $10 restocking fee. (please contact us with any questions).

Please reach out to us to discuss any design you would like to do on your Jokers. We can go over options and discuss what works best. Thanks!